One feature of Amazon is they allow products to be tagged by their customers. This allows other customers to search by keywords such as “mystery” and find products that other customers have tagged with this word. It’s a great feature if products are tagged properly. Customers can agree and disagree with tags by clicking on checkmarks beside each word. The more customers that agree the higher in the list your product appears.
But here’s the bad part. Anybody can add anything to your product and the conventional wisdom on this is that there is nothing that can be done. Take Depraved Difference for example. The other day I checked the book and noticed the following tags had been added overnight:
- dharma
- god
- hinduism
- karma
- love
- marriage
- ram
- romance
- short stories
- short story
- sita
- tulsidas
- v?lm?ki
Clearly these have nothing to do with my book. Once I saw these I remembered the horror stories from other authors when this happened to them, sometimes with far worse words than those above.
But, rather than panic, I contacted Amazon with the following message:
Last night somebody improperly tagged my book Depraved Difference (ASIN: B004UB8OJE). These tags have nothing to do with my book and are not “opinion” tags. The tags are:
dharma, god, hinduism, karma, love, marriage, ram, romance, short stories, short story, sita, tulsidas, v?lm?ki
Can you please remove these tags, as they are inappropriate, and are clearly either an error, or a spamming attempt.
Thanks in advance,
Rob
Within less than a day I had a response, and all of the tags disappeared over the next 48 hours. except for “romance” and “love” because another customer had gone and agreed with those tags. Oh well, there is a little bit of that in the book, so I guess I can live with those.
Bottom line: don’t panic when something like this happens. Do a professional, polite email to Amazon with a cogent argument, and they just might agree and help you out. Afterall, they are there to sell books, not be Facebook.











